Quality Management

Related to Effective Communication is the clarity (and existence) of documentation that sets out how to produce quality outcomes. This is a more consultative program that will require one-to-one advice sessions with key executives. The idea is to produce several kinds of documents, starting with a simple induction manual and then developing a Quality or Procedures Manual, using either hyperlinking or mind mapping to avoid heavy manuals that remain unopened! Much of the effort goes into discussing how to encapsulate critical Operational Procedures in a single mind map or web page. I don't provide ISO 9000 consulting any more, but these approaches will go a long way to achieving the basic requirements - with the advantage that they will actually work in practice!