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Business Communication
Business Communication
How to Create a Professional Impression in English
Four-Day Seminar
Business Communication is a practical, four-day workshop combining: theory, case studies and examples. In addition, participants will have the time and support needed to work on individual and group projects directly related to their company.
The workshop will carefully lead participants through a four-day role play starting with first contact, through negotiations and finishing with a signed contract. Working in small groups, participants will learn and have the chance to gain extensive practice and confidence in dealing effectively with overseas clients.
Participants should have intermediate English and a desire to improve communication skills.
From first contact with new overseas clients, by phone, letter or email to the signing of a beneficial contract, your success will often depend on your ability to work in English.
The aim of the workshop is to provide each participant with extensive practical knowledge and experience.
Professional impressions use four skills.
Speaking –what to say, what to ask and knowing what not to say and what not to ask
Business Communication is a practical, four-day workshop combining: theory, case studies and examples. In addition, participants will have the time and support needed to work on individual and group projects directly related to their company.
The workshop will carefully lead participants through a four-day role play starting with first contact, through negotiations and finishing with a signed contract. Working in small groups, participants will learn and have the chance to gain extensive practice and confidence in dealing effectively with overseas clients.
Participants should have intermediate English and a desire to improve communication skills.
From first contact with new overseas clients, by phone, letter or email to the signing of a beneficial contract, your success will often depend on your ability to work in English.
The aim of the workshop is to provide each participant with extensive practical knowledge and experience.
Professional impressions use four skills.
Speaking –what to say, what to ask and knowing what not to say and what not to ask
Listening –how to listen and understand what has been said and how it was said
Reading –what is important and is not important. Knowing what needs to be read carefully and what can be ignored
Writing –what and how much to write
Who Should Attend?
Anyone who wants or needs to improve their English communication skills
Day 1- Planning
The first day, will introduce participants to the role-play and through short lectures and practice, demonstrate how to create a professional impression in English.
What are we going to be doing and why? What do we need to understand, prepare and practice?
Day 2 - Preparation
The second day, participants gain further practice in dealing with clients, questions, problems and will learn how to create and maintain a favorable impression needed to establish important business contacts.
Through examples and case studies, participants will improve skills and confidence with spoken English.
Day 3 - Practice
The third day, participants will begin preparing for a foreign client’s visit. Participants will learn small talk, meeting and negotiation skills, Western etiquette and interpersonal communication skills.
Participants will further improve skills needed in casual conversations, business meetings and in negotiation.
Day 4 - Show Time
The fourth day will be divided into two sessions. The morning session will be a half-day role play in which small groups of participants will welcome, entertain and successfully negotiate an export agreement with a foreign client.
Greet, socialize, discuss and negotiate a contract with a visiting client interested in importing your produce.
The final session will be to evaluate, fine-tune skills and to finish work participants wish to complete.
Each group and individual will be evaluated and given feedback on strengths and areas for improvement.
Who Should Attend?
Anyone who wants or needs to improve their English communication skills
Day 1- Planning
The first day, will introduce participants to the role-play and through short lectures and practice, demonstrate how to create a professional impression in English.
What are we going to be doing and why? What do we need to understand, prepare and practice?
Day 2 - Preparation
The second day, participants gain further practice in dealing with clients, questions, problems and will learn how to create and maintain a favorable impression needed to establish important business contacts.
Through examples and case studies, participants will improve skills and confidence with spoken English.
Day 3 - Practice
The third day, participants will begin preparing for a foreign client’s visit. Participants will learn small talk, meeting and negotiation skills, Western etiquette and interpersonal communication skills.
Participants will further improve skills needed in casual conversations, business meetings and in negotiation.
Day 4 - Show Time
The fourth day will be divided into two sessions. The morning session will be a half-day role play in which small groups of participants will welcome, entertain and successfully negotiate an export agreement with a foreign client.
Greet, socialize, discuss and negotiate a contract with a visiting client interested in importing your produce.
The final session will be to evaluate, fine-tune skills and to finish work participants wish to complete.
Each group and individual will be evaluated and given feedback on strengths and areas for improvement.